Privacy
OnlyTrucks.ca Privacy Policy
Protecting Your Personal Information in Compliance with Canadian Law
Effective Date:
Last Updated:
Welcome to OnlyTrucks.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online marketplace for trucks and commercial vehicles. We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Our Commitment to Your Privacy
OnlyTrucks.ca ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy applies to all personal information we collect through our website, mobile application, and related services (collectively, the "Platform").
2. Information We Collect
2.1 Information You Provide Directly:
- Account Information: Name, email address, phone number, password, location
- Profile Information: Profile photo, business name (if applicable), description
- Vehicle Listings: Vehicle details, photos, price, description, VIN (optional)
- Communications: Messages with other users, inquiries, feedback
- Payment Information: Billing details (if we process payments)
2.2 Information Collected Automatically:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, search queries, clicks, listings viewed
- Location Data: Approximate location based on IP address or GPS (with permission)
- Cookies & Tracking: See Section 6 for details
2.3 Information From Third Parties:
- Social media platforms (if you connect your account)
- Payment processors (if applicable)
- Advertising and analytics partners
3. How We Use Your Information
We use your personal information to:
- Create and manage your account
- Facilitate connections between buyers and sellers
- Display vehicle listings and user profiles
- Communicate with you about your account, listings, and transactions
- Send service-related announcements and updates
- Improve, personalize, and optimize our Platform
- Detect, prevent, and address fraud, security, or technical issues
- Comply with legal obligations and enforce our Terms of Service
- Send marketing communications (with your consent, where required)
4. How We Share Your Information
Important: Information Visible to Other Users
When you create a listing or profile, certain information becomes visible to other users, including:
- Your username or displayed name
- Profile photo (if provided)
- General location (city/region)
- Vehicle listings and associated details
- Public messages or reviews
We may share your information with:
- Other Users: As necessary to facilitate transactions
- Service Providers: Companies that help us operate (hosting, analytics, customer support)
- Legal Authorities: When required by law or to protect rights and safety
- Business Transfers: In connection with a merger, sale, or acquisition
- With Your Consent: For any other purpose disclosed with your permission
We do NOT sell your personal information to third parties for their marketing purposes.
5. Your Rights and Choices (Canadian Privacy Rights)
Under Canadian privacy law, you have the right to:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Withdraw Consent: Withdraw consent for certain uses of your information
- Deletion: Request deletion of your account and personal information
- Opt-Out: Opt out of marketing communications
To exercise these rights, contact us at [Your Contact Email]. We will respond within 30 days as required by Canadian law.
Account Controls:
You can also manage your privacy through your account settings:
- Update profile information and privacy preferences
- Control email notification settings
- Delete or deactivate your account
- Edit or remove vehicle listings
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login information
- Analyze how our Platform is used
- Personalize content and advertisements
- Measure advertising effectiveness
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Platform.
We use the following types of cookies:
- Essential: Required for basic Platform functionality
- Preference: Remember your settings and choices
- Analytics: Help us understand how users interact with our Platform
- Advertising: Deliver relevant ads (with consent where required)
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure.
Security Tips for Users:
- Use a strong, unique password for your account
- Never share your login credentials
- Be cautious about what personal information you include in public listings
- Use secure payment methods for transactions
- Log out of your account on shared devices
8. Data Retention
We retain your personal information only as long as necessary to:
- Provide services to you
- Comply with legal obligations (e.g., tax records)
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When you delete your account, we will remove your personal information from active databases but may retain certain information for legitimate business purposes or as required by law.
9. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than Canada (including the United States) where our service providers operate. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.
10. Children's Privacy
Our Platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our Platform
- Sending an email notification (if we have your email address)
- Updating the "Last Updated" date at the top of this policy
We encourage you to review this Privacy Policy periodically. Continued use of our Platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
OnlyTrucks.ca Privacy Officer
Email: [Your Privacy Contact Email]
Mailing Address: [Your Company Address]
Phone: [Your Contact Phone - Optional]
For complaints about our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada.
13. Governing Law
This Privacy Policy is governed by the laws of [Your Province/Territory], Canada, and applicable federal Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Legal Notice: This Privacy Policy is a template designed for a Canadian online marketplace. It is not legal advice. You must consult with a qualified Canadian privacy lawyer to ensure compliance with PIPEDA, provincial privacy laws, and other applicable regulations.